Jeffrey Gitomer

Bio    |    Videos    |    Books

Blog:	http://www.salesblog.com
Twitter:	http://twitter.com/gitomer

Customer Loyalty & Sales

New York Times Best-Selling Author, The Sales Bible & The Little Red Book Of Selling

• Understanding buying motives
• The Life-Long Learning Formula
• It's NOT work, it's NETwork
• The Loyalty Formula                             
• Creating a real difference between you and other companies
• How much is one customer worth?
• The relationship -- How to build it
• The difference between satisfied and loyal customers
• The value of memorable actions
• The personal side of customer service - The NEW rules of the game
• Gitomer's list of “Things Customers Want...NOW!”

Bio

Gitomer Defined [git-o-mer] noun

1. a creative, on-the-edge, writer and speaker whose expertise on sales, customer loyalty, and personal development is world renowned.
2. known for presentations, seminars and keynote addresses that are funny, insightful, and in your face.
3. real world.
4. off the wall.
5. on the money.
6. gives audiences information they can take out in the street one minute after the seminar is over and turn it into money.

Salespeople, marketers, and people who serve customers, are looking for new information about their everyday situations, interactions, opportunities, problems, and challenges. In short, anyone attending a seminar is looking for ANSWERS.

Speaking and training more than 150 times a year, Jeffrey Gitomer provides answers, informs, challenges, and entertains professionals for companies like BMW, Cingular Wireless, Coca Cola, DR Horton, Hilton Hotels, NCR, BNC Mortgage, Ferguson Enterprises, Liberty Mutual, Principal Financial, and hundreds of others.

Gitomer’s seminars focus on the self-evaluation of individuals and deliver pragmatic, real-world information that is easy to understand and use. He is the bestselling author of The New York Times best-seller The Sales Bible, The Little Red Book of Selling and The Little Red Book of Sales Answers. All of his books have been number one best sellers on Amazon.com, including Customer Satisfaction is Worthless, Customer Loyalty is Priceless, The Patterson Principles of Selling, and his latest best-selling books The Little Black Book of Connections and The Little Gold Book of YES! Attitude. Jeffrey’s books have sold more than a million copies worldwide.

What people say about Jeffrey Gitomer

Jeffrey combines tremendous research, talent and ability to immediately relate to any audience to have maximum impact.

- Rod Beeler , Vice President, Caterpillar

Books

Video Samples

People can't stop talking about The Art of Marketing...

Thank you for bringing such a potent mix of marketing knowledge to us and presenting it in such an easily absorbed way! I ‘m taking so much away from today. THANK YOU, THANK YOU, THANK YOU!

- Vicki Allen, Publisher, Canadian Professional Rodeo Association